Telephony for recruitment agencies
As a recruitment agency, you need to ensure that your clients and potential candidates are at the centre of everything that you do. Finding the right person for a job can only be achieved through attention to detail, and the features included with FutureTel’s telephony system can assist you with this.
Call identification
You’ll speak to a whole range of people each day when you work for a recruitment agency, so you can’t be expected to remember every detail about each client and candidate. However, it is still possible to provide a personal touch with the help of FutureTel’s call identification feature. This feature enables you to see who’s calling before you pick up the phone, and will provide you with their details on your screen so that you don’t need to worry about searching for them yourself. This makes communications seamless and will keep your callers happy.
Call recording
Receiving information about job roles from clients, or CVs from candidates, over the phone can feel a bit like information overload. With this in mind, FutureTel has created a call recording feature that will allow you to save all calls, which you can then go back and listen to again later. This means that you can concentrate on the call while it’s happening rather than having to worry about making copious amounts of notes during the conversation. This feature also enables you to record phone interviews which you can then email over to your clients, creating a smooth and hassle-free process.
Call reporting and analytics
If you work in a recruitment agency with targets set around how many calls are made and answered, FutureTel’s innovative call reporting and analytics feature can really help you to understand who’s meeting their targets. See which members of your team are speaking to the most clients and potential candidates, and work out when peak periods are so that you know when to ensure that as many people are on the phones as possible. You can also see live statistics, so you’ll know how many calls are waiting and if more people need to be on hand to answer them.