Manage, analyse and control communications with a comprehensive and easy to use call logging and call reporting software.
Call analytics integrates fully with your Mitel® telephone system to deliver granular call reporting, call logging, visual wallboards and intuitive dashboards.
Call analytics enables businesses to visualise, analyse, extract and manipulate call data. In-depth analysis of call data will identify critical business metrics such as which extension or group of extensions calls are transferred to where, how many calls are missed and how, when and where they were missed.
Managers are able to visualise call data in dashboards and reports to find trends in activity, improve productivity across the business and make informed decisions.
Detailed reports on unreturned missed calls and the respective resolution times of these calls. This area is a quick win for any business and should be at the heart of any service strategy for improved customer satisfaction and retention.
Not only this, but imagine the benefits to your business of knowing when you need to return a call to a prospect customer – stop them from going to your competitor!
Call analytics is proven to help businesses to develop a complete picture of customer interactions across job roles and departments, to help decide how to do it better.
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