Choose the level of support that fits your business
Put the right level of support in place and relax, knowing one of us will come to your rescue if you hit a technical hitch.
Maintenance Agreements
Technical enquiries are logged upon receipt of a telephone call, email, or via our web site. Depending on complexity they may be dealt with upon first contact or placed in a queue to be dealt with by call-back in order of priority.
The level of service offered, and response times are constantly monitored to ensure that customers receive a prompt, efficient and professional response to all enquiries. During office hours, we aim to consistently achieve an initial response to all technical problems within an hour of notification.
Without the support of a Maintenance Agreement, you run the risk of experiencing costly ‘Call Out fees, non-specialised engineers, lengthy response times and the infamous provider blame game!
Remember, most maintenance issues can be diagnosed and fixed remotely while you’re on the phone.
Got maintenance and support sorted? Get your lines covered with FutureTel Fraud Monitor.
What do you get from us?
Our qualified engineers provide help while your account manager goes the extra mile to keep you informed with regular reports.
- We offer different tiers to cater for your businesses operating times*
- Maintenance of your new phone system
- Remote diagnostics
- Remote programming
- One point of contact
- Online fault reporting
- Product updates and information
- Complete peace of mind
* Support is Monday to Thursday 08:30 to 17:00 and Friday is 08:30 to 16:30