Maintenance and Support

Maintenance Agreements

Technical enquiries are logged upon receipt of a telephone call, email, or via our web site.  Depending on complexity they may be dealt with upon first contact or placed in a queue to be dealt with by call-back in order of priority. 

The level of service offered, and response times are constantly monitored to ensure that customers receive a prompt, efficient and professional response to all enquiries.  During office hours, we aim to consistently achieve an initial response to all technical problems within an hour of notification. 

Without the support of a Maintenance Agreement, you run the risk of experiencing costly ‘Call Out fees, non-specialised engineers, lengthy response times and the infamous provider blame game!

Remember, most maintenance issues can be diagnosed and fixed remotely while you’re on the phone. 

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