Standing out from the crowd is integral when you run an automobile company, and providing great customer service is the perfect way to do this. Many people will contact an automobile company by phone in the first instance, and having FutureTel’s revolutionary telephony system in place will mean that communication is seamless throughout your business.
It’s very likely that you speak to lots of different customers throughout the day, and remembering what each one said can be a hard task. Through using FutureTel’s call recording feature, you can save every call that you make or receive. This means that you can revisit them to remind yourself of the details, and don’t need to waste precious time calling people back to confirm what they told you. Call recording is also very handy when it comes to disputes, and you can easily provide proof without having to go through lengthy (and sometimes costly) procedures.
If you’re speaking to a customer, or busy elsewhere in the business, and can’t get to the phone, the last thing you want is for the caller to get bored or frustrated, as this could lead to them trying to call your competitors instead. On hold marketing can help with this potential issue as you can play them sales messages or hold music while they wait. We can help you to come up with the best strategy for your company, ensuring that it is in line with your brand guidelines, and you could even end up making a sale before you’ve spoken to them.
Being able to identify previous customers when they call enables you to provide personal service that people really appreciate. FutureTel’s call identification feature not only lets you answer the call in a friendly and personal way, but will also provide you with the caller’s details so that you have all of their information to hand. This means that you don’t need to worry about locating the right paperwork or remembering the finer details of the individual’s history with you, and can simply concentrate on the call itself.