Standing out from the crowd is integral when you run a motoring company and providing great customer service is the perfect way to do this. The use of communication by phone is more commonplace in the motoring industry, whether you are based in car sales, vehicle repairs, car manufacturing or other specialist motoring services, so it is essential that your phone system can efficiently help you manage incoming enquiries whilst keeping your customers happy.
Through using FutureTel’s call recording feature, you can save every call that you make or receive. This means that you can revisit previously recorded calls to revisit important details and make efficient use of your time whilst providing high levels of customer service.
Your customers will be impressed that you remember all the details of their order or request, and you can save time and money by avoiding wasted call time recovering information that may have been missed.
Call recording is also very handy when it comes to disputes, so in the event that you may need to reference a customer phone call for this reason, you can easily provide proof without having to go through lengthy (and sometimes costly) procedures.
If you are already speaking to a customer, or busy elsewhere in the business, and can’t get to the phone, you need to ensure that further incoming calls are answered by redirecting to another member of staff where possible or by utilising on hold marketing to keep your customers engaged and entertained whilst they wait to be connected.
On hold marketing enables you to play music and deliver key messaging about your company or even upsell products and services to your customers. We can help you to come up with the best strategy for your company, ensuring that it is in line with your brand guidelines, and you could even end up making a sale before you’ve spoken to your next caller.
In many motoring-based companies, staff may be required to be out of the office a large amount of the time, or work across multiple sites or departments. FutureTel provide mobile call management services that enable team members to take calls on any device, no matter where they are working from, so you never miss a call.
Combined with on hold marketing, you can be sure to always capitalise on your incoming enquiries and deliver the highest levels of customer service – putting you a cut above your motoring industry competitors.