138 practices closed across the UK in 2018. 367,937 patients were displaced from their current surgery forcing many to make longer journeys to see a doctor. Meanwhile 31 of the 138 surgery closures happened as a result of mergers, affecting an estimated 161,126 patients.
An expanding patient population, driven by increasing numbers of elderly people with multiple conditions, has hugely increased the workload on GP’s in recent years.
Changing the way, you handle your call traffic coming in & out of your surgery will seriously help combat the growing stress each surgery faces, but also help your dedicated staff be more efficient & feel less pressured on a day to day basis making for a happier work environment.
Too many surgeries try to work around the limitations of their phone systems as appose to getting their phone systems to work for them.
By combining our Q-Minder & EMIS integration not only will you have happier patients but also full control of how you handle your calls. This integrated telephony system makes communication seamless, and you can take advantage of our NHS pricing.
Ensure that your patients reach you feeling happy and without frustration with FutureTel’s Surgery+.
In an ideal world every patient’s call would be answered immediately – but in reality, all Surgeries will have times of the day when there are more calls coming in than can be physically handled, resulting in patients having to wait or worse constantly getting an engaged tone.
Q-Minder greatly improves your patient’s experience by offering inbound callers the option of being called back when someone is available to help them.
Your patient’s can get on with their day while Q-Minder waits on their behalf. As soon as a receptionist is available to handle the patient’s request, the system will automatically dial your patient and announce the call, patients name & short message then connect the call whilst popping up EMIS so the call can be handled as quickly & efficiently as possible.
Eliminate the hassle that comes with finding a patient’s records when they call your surgery with the help of Surgery+. This Mitel® telephone system works with the EMIS health application to ensure that the patient’s details will appear on your screen when they call you. This automatic process will save you time, and enable you to answer the call professionally, with all of the details you might require right in front of you. This feature also allows you to call a patient with a simple click on their records, meaning that you have everything in one place which makes for seamless communication.
There might be occasions when you need to revisit a call to double-check some information, or pass details onto someone else in the surgery. With Surgery+, FutureTel’s call recording feature is included for free, so you can keep a record of every call that comes in and goes out. Plus, you can choose to stop and start recording if necessary, in the event that there’s some information that needs to be kept completely confidential and should not be recorded. Call recording can also come in handy when training new members of staff, as you can go through and analyse some of their calls with them at a later date which is really helpful for staff development.
Another great benefit of Surgery+ is that your patients will never have to listen to an engaged tone when they call you. There’s nothing more frustrating than hearing that solemn beep as you try to contact your surgery, and you want your patients to be in the best mood possible when they get through to you. For this reason, you might like to take advantage of FutureTel’s on hold marketing feature, which allows you to play a recorded message, or a song of your choice, to your patients as they queue.
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