Telephony for manufacturing companies
There’s loads involved in running a successful manufacturing company, and great communication is one of the most integral parts of this. From selling to customers and speaking to third parties, you need to make sure that every phone call counts in order to get your projects completed. This is where FutureTel can help, as our fantastic telephony system offers all of the great features that you need to communicate effectively within your manufacturing business.
Call identification
When you spend your time speaking to a range of different people on the phone, it can be hard to keep track of who is involved in each project. With this in mind, the FutureTel system enables call identification, so that you know exactly who is on the other end of the line before you pick up. Plus, you’ll automatically gain access to their details too. This means that you can provide personal customer service and won’t have the hassle of trying to locate details, which leads to seamless communication.
Call recording
Any time and money that you can save your manufacturing business by avoiding disputes is fantastic. Going back and forth over different issues is not an efficient use of time, and if disputes end up in the hands of solicitors this can be very expensive. To combat this, take advantage of FutureTel’s call recording technology. With a recording of every call available to access whenever you like, you can listen to communications multiple times, and have proof of anything that has been said in the past.
On hold marketing
In the manufacturing world, it’s not always possible to answer a call as soon as it comes in. To ensure that you don’t miss out on important business, use an effective on hold marketing feature that will keep your customers happy and entertained while they wait. We can help you to decide whether you should opt for sales messaging or hold music, and will ensure that your on hold marketing stays on brand at all times. We guarantee that you can say goodbye to frustrated customers when you use this feature!