When working in the legal industry, it is important to always maintain a high level of professionalism. No matter where you are when you receive a call, you need to be prepared for the conversation on the other end of the phone – and FutureTel can help you to achieve this.
Whether you are working from home, in the office, or are representing someone in court, you can take advantage of our Mobile App to provide seamless communication across your business so that your clients and colleagues can contact you at any time, using your professional phone number.
With FutureTel’s innovative telephony system, you can benefit from connecting all your devices, so you can answer the call no matter where you are working from each day. In addition to this, the ability to add speed dial contacts will ensure that you can always contact those who you need to speak to the most, even when you are under time constraints.
It is well known that callers do not like to be kept waiting. In the event that you need to put an incoming caller on hold, you can incorporate On Hold Marketing which has many benefits including: maintaining a high level of professionalism for your brand, keep your caller engaged by giving them something to listen to whilst they are waiting to be connected, and use this time to provide key information about your services or to promote other services that your company provides.
Recording calls enables you to capture important information from conversations which you may later rely on or need to record essential information from. You can also save time by recording a conversation that you may like to return to at a later date, instead of taking notes at the time of the call and enabling you to come back to a task in your own time following a busy day.
You can also email the call to anyone else who might require it as part of a case, meaning that your client won’t need to relay the required information to multiple parties. Call recording is also a fantastic tool when it comes to disputes, as you can easily find the details in question by returning to the recording when necessary.
Conference calling is an essential tool for legal firms and can be utilised across multiple legal industry specialisms for a wide range of purposes such as property conveyancing, family law, criminal law and public sector legal departments.
FutureTel’s conference calling solutions enable you to join group calls from wherever you are working and from any device, ensuring that important calls run smoothly, and that all important information is accounted for.