As an estate agent, you work in a fast-paced world where every communication is important. With strong competition from other agencies, it’s vital that calls are handled as efficiently and quickly as possible, and all information is detailed and recorded accordingly.
FutureTel’s innovative telephone systems provide key features that are perfect for the property industry, and when utilised correctly, you’ll find that you never miss out on a sale or rental opportunity again.
Your property sales and lettings management teams spend more time on the phone than many other industries. In the fast-paced property sales environment, it is essential that your estate agency uses the best phone system possible to enable efficient use of not only the time of your team members but also your selling opportunities.
On-hold marketing provides a slick and professional call waiting service to keep your callers happy whilst they are waiting to be connected to the correct sales agent. It also offers the opportunity for you to upsell your products and services before you have even spoken to them.
We can help you get the messaging and hold music right for your brand and make the most of your business communications, maximising sales opportunities and maintaining the best levels of customer service.
Estate agents rarely spend their working day in one location. From doing paperwork in the office to showing people around houses, there’s no knowing where you might be at any given moment.
With this in mind, FutureTel can provide an efficient call management solution which you can link to all your devices, including laptops, desk phones, and mobiles, so that you never miss an important call or message – no matter where you are working from or when you are on-the-go.
Another great feature of the FutureTel telephony system is call recording. You may choose to utilise call recording for training and monitoring purposes, to capture important information key to a sale or to recover information which may help to resolve a later dispute where necessary.
Alleviate time taking notes during calls, send recordings of calls to those who need them within your business and use them to help review and continually develop your excellent levels of customer service.
In a sales environment where targets need to be met, call reporting and analytics can help you to optimise the use of company time and capitalise on every opportunity that arises within your business.
Using the call reporting feature, you can produce detailed reports on the performance of your team, analyse calling resources to ensure that you have enough capacity to cope with large amounts of call time and also create some friendly competition amongst your sales team by utilising the call board display to show results and reward your top salespeople for their hard work.