FutureTel Systems Helping You Towards PCI Compliance
It is essential that all businesses are enrolled on the Pause & Resume call service to ensure that they are compliant with PCI. The Pause & Resume service allows staff to pause and restart recorded phone calls, to avoid recording sensitive client information during the call. To ensure your business and staff are abiding by PCI compliant regulations, this service should be utilised as soon as possible on your existing phone system.
PCI compliance refers to the technical and operational standards set out by the PCI Security Standards Council that organisations need to implement and maintain. The goal of being PCI compliant is to protect cardholder data and applies to any organization that accepts, transmits, or stores that data.
If you take card payments or details over the phone, you will require the facility to pause and resume the call recording facility to ensure you are not storing sensitive card data. This is part of a range of PCI compliancy regulations, which all businesses should be aware of and implementing into everyday practice.
As a business we are helping our customers towards being compliant in ways we directly impact.
From the 1st of March 2022 all customers shall be auto enrolled into our pause resume call record facility. We are running this on a special offer of £9.99 + VAT per month.
Further details of how to utilise the pause and resume the call recording feature will be sent out soon. If you have any questions about PCI compliance or about the Pause & Resume service, you can contact your account manager or our support team by calling on 0333 220 0707 or via our website contact form.
Should your business not take card payments or details over the phone, you will not require this service. Please contact our Customer Service Team to request an Opt Out Form for this service at firstname.lastname@example.org or 0333 220 0707.